Workflow Automation
When a task happens repeatedly on a predictable cadence, the decision is not "should we automate" but "with which tool and which guardrails."
Workflow automation is a process audit followed by tool selection, not a tool fight. Posts in this category document the architecture decisions we make in client engagements: when Zapier is right for speed-to-value, when Make wins on visual branchy logic, when n8n is the answer for self-hosting and unlimited executions, and when trigger.dev becomes necessary because the workflow is code-first, long-running, or needs production-grade observability. For steps that need judgment — triage, classification, drafting — we layer LLM-driven agents with scoped tool access, prompt versioning, and an evaluation harness. Every article ships with the run logs and the failure mode that drove the choice, not just the happy path.